Client Terms
By booking an appointment with AURA, you are agreeing to the following terms:
I can confirm that I am over the age of 18, am not under the influence of drugs or alcohol, am not pregnant or nursing and desire to receive the indicated semi-permanent pigmentation procedure.
To my knowledge, I do not have any physical, mental or medical impairment or disability that might affect my well being as a direct or indirect result of my decision to have the procedure done at this time.
I agree to follow all pre-procedure and post-procedure instructions as provided and explained to me by the technician. Failure to do so may jeopardize my chances for a successful procedure and/or result in the treatment being cancelled and charged in full.
I understand there is a possibility of an allergic reaction to numbing agent and/or pigments. A sensitivity test is offered however it does not ensure a client will not have an allergic reaction, now or years later. If waived, you agree to release the technician from liability if you develop an allergic reaction to the pigment.
If an unforeseen condition arises in the course of the procedure, I authorize my therapist to use his/her professional judgment to decide what he/she feels is necessary under the given circumstances.
I accept the responsibility for determining the colour, shape and position of the permanent makeup procedure as agreed during consultation.
I fully understand and accept that non-toxic pigments are used during the procedure and that the result achieved may fade over a period of 1-3 years. Even once the colour fades, pigment itself may stay in the skin indefinitely.
I have been informed that the highest standards of hygiene are met and that sterile, disposable needles and pigment containers are used for each individual client, procedure and visit.
I understand and accept that each procedure is a process requiring multiple applications of pigment to achieve desired results and that 100% success cannot be guaranteed during the first procedure. I understand that I may have to return for a repeat procedure. The result of the procedure can be affected by the following: medication, skin characteristics (dry, oily, sun-damaged thick or thin skin type), personal pH balance of your skin, alcohol intake and smoking, post procedure after care.
Upon completion of the procedure there might be swelling and redness of the skin, which will subside within 1-4 days. In some cases, bruising may occur. You may resume normal activities following the procedure, however, using cosmetics, excessive perspiration and exposure to the sun should be limited until the skin has fully healed. Please see after care instructions for more details. The procedure results will look acceptable for you to appear in public without additional make-up. You have been advised that the true colour will be seen 6 weeks after each procedure, and that the pigment may vary according to skin tones, skin type, age and skin condition. You understand that some skin types accept pigment more readily and no guarantee on exact colour can be given.
I have been informed of the nature, risks, and possible complications and consequences of permanent skin pigmentation. I understand the permanent skin pigmentation procedure carries with it known and unknown complications and consequences associated with this type of cosmetic procedure, including but not limited to: infection, scarring, inconsistent colour, and spreading, fanning or fading of pigments. I understand the actual colour of the pigment may be modified slightly, due to the tone and colour of my skin.
I fully understand this is a tattoo process and therefore not an exact science but an art.
I understand that if I have any skin treatments, injectables, laser hair removal, plastic surgery or other skin altering procedures, it may result in adverse changes to your permanent makeup procedure. You acknowledge some of these potential adverse changes may not be correctable.
I agree to before & after photos being taken for insurance purposes, and for use in marketing materials, unless otherwise requested.
I certify that I have read and fully understand the above paragraphs, that I have had sufficient opportunity for discussion and to ask questions, and that I hereby consent to the procedure described above.
Cancellation Policy
A deposit will be taken in order to secure your booking - this will go towards your treatment, and the remaining balance will be due for payment at your appointment. The deposit is non-refundable - we can reschedule your treatment to another date, permitting you provide more than 72 hours notice.
In you need to cancel or reschedule your appointment, please do so at least 72 hours before your appointment. If you do not cancel within 72 hours prior to your appointment, you will be charged the full balance of your treatment - we are a small business and this is our only source of income. We may also incur premise costs as a result of your treatment being booked, even if it does not go ahead. We appreciate your understanding and support, if we need to do this.
If you arrive more than 10 minutes late to your appointment, your appointment may need to be cancelled, as we must ensure we have enough time to complete it in the allotted time frame. Please allow extra time for traffic, to find parking etc. We will still need to charge you for your treatment if it is unable to go ahead due to lateness. A new deposit will be required to make a new booking.
If any information that you have been asked on the consultation form proves to be false or incorrect, and we are unable to go ahead with the appointment, you will still be charged the full treatment price - for example, if you have previous permanent makeup which you have not disclosed, or you have an active cold sore and have booked lip blush.
If you have not had a patch test for a treatment which requires one more than 72 hours before your appointment, you may be turned away from having the treatment and will need to pay the full amount.
Top Ups
Top ups should be booked within the specified time frames. For example, following your initial treatment, you must have your touch up within 4-8 weeks after your first treatment. Annual top ups must be booked no more than 14 months after your initial treatment. If you are outside of these time frames, we may need to charge an additional fee to cover our additional time required to map/touch up.
Permanent makeup lasts different lengths of time on everyone, depending on lifestyle, skin type, medication etc. If your permanent makeup has completely faded before you have booked in for your annual top up, you may be required to be treated as an initial appointment.
Please note: touch ups and top ups are for existing clients only. If you have had your permanent makeup done elsewhere by another artist, you will need to get in touch first so I can check their work and provide you with a price.
Discounts
Only one discount code may be used at a time. Discounts can not be used on external or third party platforms (such as Fresha or Treatwell). Discounts must be applied at checkout and cannot be backdated or applied on the day, if it was not available at the time of booking.